FAQ's: Shipping Questions
How are your flowers, plants and preserved products shipped?
We ship all of our flowers via Federal Express or UPS. Depending on what you have selected we ship Standard Overnight for our tender flowers like roses, and we ship our hardier flowers like lilies and plants two day air. Preserved designs are shipped via UPS ground service.Unfortunately, we cannot ship to Alaska or Hawaii, nor to countries outside the US.
Can flowers be delivered on the same day as ordered?
The products featured in our catalog are not available for same day delivery.
May I have a delivery on Monday or Sunday?
Unfortunately we cannot deliver on Sunday. However, some selected items can be delivered on Monday. Call by 11:00 am EST weekdays for next day delivery.
May I change the date of my order's delivery?
If your order has not been delivered, or is not in the process of being delivered, we will certainly change its intended delivery date. To request this type of change, please E-mail the new delivery date information to [email protected] or phone 1-800-877-0998.
May I change the delivery address?
If you order has not been delivered, or is not in the process of being delivered, we will certainly change the delivery address. To request this change to your order, please E-mail the new address information to [email protected] or phone 1-800-877-0998.
What if the recipient is not home at the time of delivery?
Calyx Flowers has a shipper release policy with UPS, meaning we do not require a signature. It is up to UPS's discretion whether they feel the delivery area is safe for the package to be left without a signature.
What time will the flowers be delivered?
The arrangements we have made with UPS and Federal Express is that they can deliver anytime up to 5:00 pm to a business address and 8:00 pm to a residence address.
Can the flowers be sent to a P.O. Box?
We are not able to make deliveries to a P.O. Box.
Can Calyx Flowers products be shipped abroad?
We regret that we cannot ship our products to Puerto Rico, Alaska, Hawaii, APO or FPO addresses, or any destination outside of the continental United States.
Do you deliver to hospitals?
Yes we can deliver to hospitals Monday-Friday but in most instances, we are delivering to the shipping and receiving department and not directly to your recipient.