Thank you for ordering with Calyx Flowers
We know how important this order is to both you and your recipient. If you have any concerns with your experience at Calyx Flowers we want to hear about it. Each situation is unique due to variations Mother Nature has to offer and we are determined to help make the best of any situation. We kindly ask you to please email photos (to within 24 hours for bouquets and  72 hours for plants upon receipt. We want to understand your questions or concerns, photo are our best option for evaluation. Calyx Flowers substitutes products when necessary as detailed in terms and conditions.  All floral products are perishable. Any replacement or refund requests presented after this time frame are beyond Calyx Flowers resolution period.  Your photos also provide important feedback to our team of farms. Please include the order number in your correspondence along with the buyer’s name if available. Depending upon the situation, our wonderful customer care representatives will be able to offer either a full or partial merchandise credit or a reship if you contacted Calyx Flowers in the time frame stated above. Monthly gift programs cancellation requests are refunded by the remainder of months unshipped as a merchandise credit. The credit is applied to the purchaser’s Calyx Flowers account. Also, please note gift cards are non-refundable.(see terms and conditions for added details)

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Or place a call with our friendly customer care team at 1-800-800-7788

Flower Care
Over the years, we’ve discovered that although all flowers need water, others need a little more attention. Some flowers will arrive in bud and open over time. Some will arrive just a bit thirsty and will need to rehydrate for a few hours. Many varieties arrive picture-perfect with a range of color variation and size. For flowers, please cut the stems to fit appropriately in your vase. This is a very important step to ensure your flowers maintain their brightest blooms. Please ensure the recipient is available to receive your wonderful gift. The items are lovely and need to be opened and watered immediately. We enclose complete care instructions with all our gifts. You may also search online for Bouquet Care and Plant Care tips for the specific gifts you have in mind.

Substitutions and Deliveries
Upon purchasing from Calyx Flowers, if a particular vase, flower, plant or color choice is not suitable for shipping, we will send a fresh selection of equal or greater value. Regrettably, at times, deliveries may be adjusted due to conditions beyond our control.  Your requirement as a Customer (see terms and conditions for added details). The delivery address must have someone present to receive the package on delivery date. If no one is present at the designated delivery address, the customer agrees the package can be left at the door. Calyx Flowers has fulfilled their obligation. Purchaser agrees to notify the recipient (PRIOR to delivery) that a perishable gift will be arriving on the date specified.  HIGHLY recommended you add an e-mail for the recipient to receive shipping delivery notifications.