Who we are

Calyx Flowers is an online retailer of floral bouquets, plants, and other gifts. Partnered with growers around the world, Calyx Flowers delivers beautiful, fresh flowers to recipients on the date the buyer specifies. Gifting flowers have never been easier.

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing services and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

What personal data we collect and why we collect it

Usage Data

We may also collect information on how the service is accessed and used. This usage data may include information such as your IP address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Form Submission

When you submit information to one of our contact forms we collect the requested information as well as IP address, browser, and user information if you are logged in. This information is collected to help serve our users and optimize the site’s services and experience.

User Account

When you create an account on the site the information collected allows us to store information on your behalf and verify access. This information is collected during the account creation process and includes the following personal data:

  • User Name
  • Email address

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

eCommerce

We collect and use cookies to keep track of the following information while you are on our site to help support you during your visit:

  • Products viewed
  • Cart contents
  • Location/IP address
  • Browser type

Additionally, we collect information about you during the checkout process. This is to help fulfill orders and serve our users/customers. This information is collected during the checkout or account creation process and includes the following personal data:

  • Name
  • Address
  • Email address
  • Phone number
  • Billing details
  • Shipping details

Who on our team has access

Our team members have access to the information you provide us to help fulfill orders, process refunds and support you. This information and other diagnostic data may also be used by our team to help optimize our services and site.

What we share with others

We will never sell your personal data. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where we are required to do so by law or outlined below.

We may pass your personal data to or through GDPR Compliant third-party software or plugins for the purposes of providing services to you on our behalf. We do this for the purpose of our legitimate interests in operating our business.

Analytics

We use analytics and remarketing services to optimize and advertise our service. We and our third-party Service Providers use cookies to inform, optimize and serve ads based on your past visits to our Service. The information collected is kept anonymous and separate from personally identifiable information. We will never use this information to identify individual users or to match it with further data on an individual user. You may opt-out of these services below:

Marketing

We use third-party Service Providers to show advertisements to you to help support and maintain our Service. These services use cookies to serve ads. This also enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. These cookies contain no personally identifiable information. You may opt-out of these services below:

We may use the personal data you provide to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Mobile Message Service

Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to ClayxFlowers’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of CalyxFlowers through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with CalyxFlowers. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP as a reply. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other CalyxFlower’s mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt-out separately from those programs by following the instructions provided in their respective mobile terms.

We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a shortcode or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Advertising

We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here:

You may opt out of Rakuten Advertising here:

Payments

We provide paid products and/or services within the site. We use third-party services for payment processing.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:

How long we retain your data

We generally store information about you for as long as needed. We are not legally required to continue to store your information. For example, we will store order information for up to 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews if you choose to leave them.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

How we protect your data

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our contact information

If you have any questions about this Privacy Policy, please contact us.

Email

customerservice@calyxflowers.com

Mailing Address

Calyx Flowers, Inc.
U.S. Route 1 #305, Suite 7
Yarmouth, Maine 04096