Our Commitment to You

We know how important your Calyx Flowers gift is, and we stand behind our product. Calyx Flowers has been delivering the finest floral gifts to happy customers since 1988. We take great pride in offering attentive service and the most extraordinary designs. We pledge to ship the freshest flowers, every time. As our images represent the best Mother Nature has to offer, there will be natural variations to our bouquets and plants. Nothing is ever identical in the world of flowers and plants which makes your order unique and special.

We want you and the person receiving your gift to be pleased with your order. However, if you have concerns please contact our customer care team within 24 hours of receiving your order at: customerservice@calyxflowers.com. Please attach two photos and include name of buyer along with the order number. This is essential information for us to evaluate your concern and provide additional help.

Customer Care

Calyx Flowers customer service hours:

8 am to 10:30 pm EST Monday-Friday

9 am to 5 pm EST Saturday and Sunday

Flower Care

Over the years, we’ve discovered that although all flowers need water, some need a little more attention. Some flowers will arrive in bud and open over time. Some will arrive just a bit thirsty, and will need to rehydrate for a few hours. Many varieties arrive picture perfect with a range of color variation and size. For flowers, please cut the stems to fit appropriately in your vase. This is a very important step to ensure your flowers maintain their brightest blooms. Please ensure the recipient is available to receive your wonderful gift. The items are lovely and need to be opened and watered immediately. We enclose complete care instructions with all our gifts. You may also search online for Bouquet Care and Plant Care tips for the specific gifts you have in mind.

Substitutions

Upon purchasing from Calyx Flowers, if a particular flower, plant or color choice is not suitable for shipping, we will send a fresh selection of equal or greater value.