Our Commitment to You


Our 100% Satisfaction Guarantee

We know how important your Calyx Flowers gift is, and we stand behind it 100%. We want you and the person receiving your gift to be completely satisfied with your order.

Calyx Flowers has been delivering the finest floral gifts to happy customers since 1988. We take great pride in offering attentive service and the most extraordinary designs. And we pledge to ship the freshest flowers, every time. We deliver all of our gifts via UPS.

Customer Care

We are happy to share our floral expertise with you. Please call if you would like suggestions for choosing flowers and vases for any occasion.

We enclose a personalized card message with your special order. We ask that you compose your message with a maximum of 250 characters.

We are prepared to solve your concerns in a timely manner. Please contact us within 7 days of receipt of flowers, plants and preserved designs. If returning an item, please call.

Our customer service representatives are available:

8 am to 10:30 pm EST Monday through Friday

9 am to 5 pm EST on Saturday and Sunday.

Phone: 1-800-877-0998.

Customer Service Inquiries: Click Here.

We will try to respond to your inquiry within 24 hours.

Additionally we offer the Calyx "Live Agent Help" service 9:00 am to 10 pm EST Monday through Friday. Simply click on this button where it appears on our product pages and you will be connected to a live online chat with a Calyx Flowers specialist who will answer your questions.

Flower Care

Over the years, we've discovered that although all flowers need water, some need a little more attention. Some flowers will arrive in bud and open over time. Some will arrive just a bit thirsty, and will need to rehydrate for a few hours. And many varieties arrive picture perfect. We enclose complete care instructions with all our gifts — and you may also search online for Bouquet Care and Plant Care tips for the specific gifts you have in mind.

Substitutions

If a particular flower, plant or color choice is not suitable for shipping, we will send a fresh selection of equal or greater value.