Our Commitment to You
Our 100% Satisfaction Guarantee
We know how important your Calyx Flowers gift
is, and we stand behind it 100%. We want you and the person receiving
your gift to be completely satisfied with your order.
Calyx Flowers has been delivering the finest floral gifts to happy
customers since 1988. We take great pride in offering attentive service,
extraordinary designs and shipping the freshest flowers, every time.
We deliver all of our gifts via UPS or Federal Express.
Customer Care
We are happy to share our floral expertise with
you. Please call if you would like suggestions for choosing flowers and
vases for any occasion.
We enclose a personalized card message with your special order. We
ask that you compose your message with a maximum of 130 characters.
We are prepared to solve your concerns in a timely manner. Please
contact us within 7 days of receipt of flowers, plants and preserved
designs. If returning an item, please call.
Our customer service representatives are available:
7 am to 10:30 pm EST Monday through Friday.
9 am to 5 pm EST on Saturday and Sunday.
Phone: 1-800-877-0998.
Customer Service Inquiries: Click Here.
We will try to respond to your inquiry within 24 hours.
Additionally we offer the Calyx "Live Agent Help"
service 8:30 am to 10 pm EST Monday through Friday. Simply click on
this button where it appears on our product pages and you will be connected
to a live online chat with a Calyx Flowers specialist who will answer
your questions.
Flower Care
Over the years, we've discovered that although all flowers need water, some
need a little more attention. Some flowers will arrive in bud and open
over time. Some will arrive just a bit thirsty, and will need to rehydrate
for a few hours. And many varieties arrive picture perfect. We enclose
complete care instructions with all our gifts — and you may also
search online for Bouquet
Care and Plant
Care tips for the specific gifts you have in mind.
Substitutions
If a particular flower, plant or color choice
is not suitable for shipping, we will send a fresh selection of equal
or greater value.